Have Drive Safe & Save™ questions? We've got answers.

Your discount is based on your annual mileage and driving characteristics. The more you're on the road, the more likely an accident could occur, so HOW you drive those miles is just as important as how many miles you drive.

After each trip, the Drive Safe & Save app shows you a map of your route and driving events along the way. While not everything the app shows you impacts your discount, they all contribute toward you being the safest driver you can be.

1. Acceleration – Starting fast off the line? The app will show you where you might have accelerated faster than is generally considered safe. Quick acceleration can make cars more difficult to control.
2. Braking – The app will show you if you've made any fast, hard stops. We understand there are times you need to stop quickly to avoid a collision. However, making frequent fast stops is indicative of driving too fast and following too closely. Maintain a safe speed and distance to avoid collisions. Keep an eye on your braking scores to help see if this has become a habit for you.
3. Cornering – You'll see along your route if you make any quick, sharp turns. These indicate you may have not allowed yourself proper time and clearance for the turn. For example, turning left in front of oncoming traffic at an intersection.
4. Phone Distraction – Distracted driving is a serious problem, and one of the highest predictors of accidents. It's important to keep your hands on the wheel and your eyes on the road. Phone distraction will appear in the app when:
   • The vehicle is moving,
   • The phone recording the trip is moving within the vehicle, and
   • The phone screen is on.
5. Speed – The app shows you when you've exceeded the speed limit by 8 miles per hour or more. We think it's important for you to understand when this happens – and maybe how it impacts other driving characteristics, like acceleration, braking, and cornering.

The Trips screen in the app will show you the past 30 days of trips. Of these trips, a more dynamic 2-week Driving Score is displayed on the Dashboard. This is a safety score reflective of all of the trips during the past 14 days. This score is not directly related to the discount amount for individual vehicles. This score could include trips from multiple vehicles. In addition to accounting for time of day, the driving behaviors included in the safety score are those you see in the individual trip maps: acceleration, braking, cornering, speed and phone use.

If your score is under 100%, we encourage you to review individual trips maps to check for areas of improvement. While not everything scored in the app contributes toward the discount, safer driving can have a positive impact on your discount.

Just text SAVE to 42407 to get a link to download the app in Google Play or the App Store. If you are able to download the app, your phone is compatible!

Ineligible phones will see a message saying the device is not compatible. Features required for participation include:

• Phone
• Network
• Location/GPS
• Bluetooth
• Accelerometer
• Camera
• Auto-focus
• Flash
• Gyroscope

1. Make sure you have the Drive Safe & Save app downloaded (text SAVE to 42407 for a link to download).
2. Log in to the app using your driver's license information or your statefarm.com® user ID and password.
3. A Bluetooth beacon will arrive in the mail a few days after enrolling. When the envelope with your beacon(s) arrives, take it to the car and follow the easy setup steps in the app (while not driving, of course). This will include connecting your beacon(s) to the app and providing odometer readings.

You can also watch our setup video.

If you find you need help along the way with setup, contact us 24/7 at 888-559-1922888-559-1922 or email us.

You will see all cars where you are a named insured or additional driver listed on the auto insurance policy.

Please note, if you have recently changed cars, there may be a processing delay before your new car displays.

Named insureds on the policy can:

• View all trips for all vehicles and drivers
• See the discount amount for all cars where they are a named insured
• See the 2-week score for trips recorded on their phone
• Enroll the vehicle in Drive Safe & Save Mobile
• Complete setup
• Update odometer readings
• Change the Bluetooth beacon

Additional drivers on the policy can:

• View all trips recorded on their phone
• See the 2-week score for trips recorded on their phone
• Complete setup
• Update odometer readings
• Change the Bluetooth beacon

Contact your State Farm agent for car eligibility and listed driver questions.

You must have the Drive Safe & Save app downloaded on at least one phone to qualify for the discount. To get the most from your discount opportunity, each driver of your car should download the Drive Safe & Save app and log in. Don't worry, they won't need to go through the setup process – they just need to log in.

You do not need to open the app to record a trip. Once your setup is complete, trips will record automatically with your Bluetooth on and Location preferences set to Always Allow.

If you are missing trips, please refer to the Troubleshooting Tips.

Not necessarily. If you wish to limit your battery usage, you have the option to turn Bluetooth and Location services off when you are not driving. However, it is imperative that you turn these on before starting each trip to ensure all driving data is captured.

Leaving your Bluetooth and Location on allows the app to automatically start a trip when you begin driving, and turning Bluetooth off removes this functionality. If your Bluetooth is not on during a trip, it will not record.

iOS (iPhone) versions 14.0 and higher have a location option to turn off Precise Location. This feature allows you choose to share your approximate location (rather than precise location) with each app.

The Drive Safe & Save app cannot record trips without precise location enabled, because your driving behaviors are measured and validated using both phone sensors and GPS.

iPhone and newer Android versions have location preference options for: "Always Allow" and "While Using the App" (exact wording varies by operating system). Drive Safe & Save runs in the background to start, record, and stop trips. You don't need to log in or bring the app up to record trips. This means it needs to use the "Always" setting versus the "While Using the App" option.

Here's a run-down of what each setting means (exact wording varies by operating system):

Never: This feature makes it so the app can never access your location for any reason at all.

While Using the App: This feature makes it so the app in question can only ever access your location when it's open and in the foreground on your phone's screen.

Always/All the Time: This feature makes it so the app in question will always have access to location services whenever it wants to, whether the app is open in the background or not. The Drive Safe & Save app isn't really "Always" using your location services, but when it does, the app will be running in the background.

Not necessarily. If you wish to limit your mobile data and battery usage, you have the option in the app settings to share your data only when there's a Wi-Fi connection.

Keep in mind, if you do not connect to Wi-Fi, your trips will stay on your phone until you do. This could cause a delay in seeing your trips, and if your phone's memory is full, your trips may not be stored.

The Bluetooth beacon is a small device which allows for the collection of your driving data while in your car. It stays in your car and allows your phone and the Drive Safe & Save app to record trips in your car automatically – no logging into the app. This way, you know the only trips being recorded are those in your car – not when you're using public transportation, ride sharing, etc.

The Bluetooth beacon will typically arrive at your primary mailing address within 10 days. Don't worry – the initial discount is added to your policy by your agent – there's no waiting to receive that in the mail!

You can check your primary mailing address on file by logging into your statefarm.com account, then navigating to your Contact Information under Preferences. You'll have the option to make sure your mailing address for all policies and accounts is accurate.

If you don’t have your beacon when you get your first setup reminder email, just contact us 24/7 at 888-559-1922 or email us to re-order.

Using the sticker on the back of the Bluetooth beacon to adhere to your windshield is not a requirement, but is strongly recommended. We understand some local laws, vehicle sensors, or vehicle upgrades (e.g. tinting) may prevent you from mounting the beacon to the windshield behind your rearview mirror. If this is the case, choose another sturdy, stationary location to stick the beacon, making sure not to adhere it to a surface it may damage.

Please understand the trip data captured may be incomplete if you choose not to mount the beacon at all.

The Bluetooth beacon has an expected battery life of 3-4 years. If the light does not display on the Bluetooth beacon when the button is held down, a replacement may be needed. Just call us 24/7 at 888-559-1922888-559-1922 or email us to troubleshoot and request a replacement.

Yes, the Bluetooth beacon is paired to the app, not your phone's Bluetooth settings. If you have paired the beacon to your phone's Bluetooth settings, please disconnect the Bluetooth beacon from your phone's settings and pair it within the app. You can call us 24/7 at 888-559-1922888-559-1922 for assistance.

Use a twisting motion to remove the beacon from your windshield. If the adhesive strip(s) pad remain stuck to the surface, try pulling up on an edge to stretch the tape. If residue remains, try using a citrus based adhesive remover.

You can then safely dispose of the beacon anywhere that accepts electronics and/or lithium ion batteries for recycling (e.g. electronics store, office supply store, electronics recycling facility, etc.).

Yes. An odometer reading is required for setup and prior to each renewal.

You must provide an odometer reading prior to each policy renewal (typically every 6 months). State Farm will remind you when this action is required.

The easiest way to report your odometer reading is through your Drive Safe & Save app. You can also report on statefarm.com or by contacting your State Farm agent.

Yes. State Farm may use a third-party source to validate your entered odometer reading.

Yes. You must complete setup in the app for each car enrolled in Drive Safe & Save Mobile.

Yes. To get the most from your discount opportunity, each driver of your car should download the app and complete setup.

When multiple phones linked to a beacon are in a car at the same time, only one will record the trip - the first one to connect to the beacon.

Location is used in conjunction with the accelerometer and other sensors to measure speed, turning, braking, acceleration, time of day, and miles driven. Location is also used to provide you useful maps of your trips so you can see where you may need to improve some driving habits. Remember – the safer you drive, the more you can save!

This location information does not impact your Drive Safe & Save discount.

No. If you uninstall the app, we will not be able to collect data and you will be in jeopardy of losing your discount. At least one smartphone per car must have the app downloaded and connected to the Bluetooth beacon to qualify.

For inquiries regarding only the FCC regulatory information of the Bluetooth beacon, contact:

support@cmtelematics.com
Cambridge Mobile Telematics
101 Main Street, 14th Floor
Cambridge, MA 02142

Available for shipment in the United States only.
Model: Drivewell Tag v6.0 FCC ID: 2AFGD000600

In addition to the End User Licensing Agreement in the Drive Safe & Save app, Drive Safe & Save Mobile requires your consent to participate. This varies slightly by state in HI, NC, NJ, TX, WA, and you can contact your State Farm agent for a state-specific version.